Our promise to you
As part of our comprehensive sustainability approach, our products are intended to be a lifetime companion for our customers. Since we are absolutely convinced of the quality of our products, we developed the QOOL Quality Guarantee for our QOOL Boxes.
Vacuum insulation panels, which are installed in our QOOL Boxes, have a life span of several decades. Therefore, we guarantee a lifetime insulation performance of our QOOL Boxes. You will not notice a decrease in cooling performance even after years of intensive use.
We repair or replace your QOOL Box for the entire lifetime of the product.
For the entire lifespan of the product, QOOL will, at its own discretion, repair your box or offer you another solution.
In case of normal wear and tear, colour changes due to permanent sunlight or damage due to improper use, we cannot provide any compensation. Damages caused by stone chipping, spatter, fire, cuts, etc. are also not covered by our guarantee.
If you want to complain about a QOOL product, please contact our customer service. They will be very happy to support you:
customer hotline: +49 931 35 942 1883
Clean your product: This is the only way we can carry out a repair and guarantee a short processing time.
Add the sales receipt, otherwise we will not be able to process your complaint.
Please describe the damage. You can find the form to be filled out here.
Please pack the product for shipping and send it to the following address:
QOOL Customer Service
Alfred Nobel Strasse 33